Conversational AI
WhatsApp AI Assistant
An automated WhatsApp assistant supporting lead generation and customer service workflows.
Screenshot space ready at /public/projects/whatsapp-ai-assistant/
The problem
High-intent messages arrive outside business hours and lack consistent follow-up.
Product goal
Make WhatsApp a reliable service and lead channel.
Target users
Local businesses and service teams.
Proposed solution
A context-aware assistant with structured lead capture and human escalation.
Key features
- Instant replies
- Lead qualification
- Human handoff
- FAQ knowledge
- Conversation history
Design direction
Familiar conversational patterns with clear agent identity.
System architecture
Responsive Next.js interface → secure API layer → product services and automation workflows → structured data and analytics. Each integration remains replaceable as the product matures.
Development challenges
Handling ambiguity and escalation safely.
Lessons learned
Good conversational products respect channel expectations.
Future roadmap
CRM sync, multilingual replies and reusable industry playbooks.