AI SaaS / Customer Support Automation
Pragya AI Customer Care Agent
An intelligent customer-care system designed to answer queries, capture leads and automate support workflows.
Screenshot space ready at /public/projects/pragya-ai-customer-care/
The problem
Growing businesses lose time and leads when support is fragmented, repetitive and slow.
Product goal
Create an approachable support agent that makes every customer conversation useful.
Target users
Small businesses, support teams and service-led founders.
Proposed solution
A unified conversational workspace combining grounded answers, lead capture, routing and actionable analytics.
Key features
- AI chat assistant
- Knowledge-base integration
- Lead capture
- Conversation management
- Customer analytics
- Multichannel-ready architecture
- Admin dashboard
Design direction
Calm enterprise UI, high information clarity and confidence-building AI states.
System architecture
Responsive Next.js interface → secure API layer → product services and automation workflows → structured data and analytics. Each integration remains replaceable as the product matures.
Development challenges
Balancing useful automation with transparent escalation and human control.
Lessons learned
AI feels trustworthy when sources, state and next actions remain visible.
Future roadmap
Pilot workflows, integrations, multilingual support and configurable agent policies.